EXC24 aims to collect and process only the information reasonably necessary to create and execute exchange orders, provide support, prevent abuse and maintain the security and reliability of the service.

Users do not need to create an account for standard cryptocurrency swaps. In most cases, only order-related data is processed, such as wallet addresses, transaction details and technical information required to complete the exchange.

• No account is required for standard swaps.
• Identity verification is not a routine requirement.
• Only necessary order and technical data is processed by default.
• EXC24 does not sell users' personal information.

EXC24 does not require mandatory identity verification as a standard condition for using the service.

Identity verification, Source of Funds information or other supporting details may be requested only in exceptional cases involving applicable legal obligations, sanctions screening, severe AML risk indicators, confirmed fraud indicators, security concerns or mandatory requirements of a third-party liquidity provider involved in processing the transaction.

EXC24 uses risk-based transaction monitoring to protect users, prevent fraud and misuse, comply with applicable obligations and meet the operational requirements of third-party liquidity providers.

A review may be triggered by indicators such as sanctions exposure, stolen or compromised funds, fraud patterns, high-risk blockchain history, technical anomalies or suspected misuse of the service.

• Checks are risk-based rather than routine identity checks.
• Most standard transactions are processed without additional information.
• Some reviews may be initiated by a liquidity provider.
• AML controls help protect legitimate users and service availability.

EXC24 uses third-party liquidity providers to access exchange rates, route transactions and execute swaps across supported assets and blockchain networks.

As a result, a transaction may be affected by provider-side limits, technical requirements, risk controls or compliance procedures. EXC24 works to minimize unnecessary friction and data sharing, but cannot fully control the independent policies of third-party providers.

If an order cannot be completed, EXC24 will seek to return the received funds to the user where technically and legally possible.

The refund amount may be reduced by blockchain network fees, payment-system fees, liquidity-provider fees or other direct costs required to process the return. Incorrect networks, addresses, memos, tags or payment IDs may delay or prevent recovery.

• Refund requests are reviewed individually.
• Network and provider charges may apply.
• Recovery depends on technical and blockchain limitations.
• Support will explain the available resolution where possible.

• Verify the receiving address before sending funds.
• Select the correct blockchain network.
• Provide a memo, tag or payment ID where required.
• Do not send assets associated with sanctioned, stolen or unlawful sources.
• Contact support promptly if an order appears incorrect or delayed.

If you have questions about an order, refund, delayed transaction or compliance review, contact EXC24 support. We aim to provide clear and timely communication wherever possible, while respecting security, legal and liquidity-provider limitations.