Registration on EXC24 is not required. You can complete a cryptocurrency exchange quickly and anonymously, without creating an account or providing unnecessary personal information.

The exchange process is designed to be simple and efficient, with only the essential steps required to complete a transaction.

Exchange status and details are available via a tracking link provided after creating the request, and can also be sent to your email if you choose to provide one.

To start an exchange, select the desired exchange pair and fill out the exchange form with the required details.

After submitting the request by clicking the “Start swap” button, you will see a confirmation screen with step-by-step instructions for completing the exchange.

If you have any questions or encounter issues during the process, our support team is available via the online chat to assist you.

Each exchange request must be paid within 20 minutes from the moment it is created.

If payment is not received within this timeframe, the exchange request may be cancelled or recalculated at the current market rate, depending on network conditions and the status of the transaction.

This time limit helps ensure accurate rate calculation and protects users from significant market fluctuations.

After submitting an exchange request, you receive a unique tracking link and operation ID.

If you provided an email address during the exchange, the tracking link will be sent to your email automatically.

If no email address was specified, please make sure to save the tracking link yourself, as it will be the only way to monitor the exchange status.

EXC24 operates as an automated exchange service. When payment systems and blockchain networks are functioning normally, funds are typically credited within 5–60 minutes.

Processing times may vary depending on network conditions or external factors. If you have not received the funds within this timeframe, please contact our support team via the online chat for assistance.

If you accidentally closed the exchange page, try restoring the tab using your browser history or a keyboard shortcut (for example, Ctrl + Shift + T in Google Chrome).

After submitting an exchange request, a confirmation email containing the operation ID is sent to the email address provided in the exchange form. You can use this information to track or reference your transaction.

If you are unable to restore the page or have any questions regarding the exchange status, please contact our support team via the online chat for assistance.

Once an exchange request has been paid and the transaction has been initiated, it cannot be cancelled. This is due to the irreversible nature of blockchain transactions.

In some cases, a reverse exchange may be possible. Please note that all network and processing fees associated with a reverse exchange are covered by the user.

If you have questions about your specific case, we recommend contacting our support team via the online chat for clarification.

Cryptocurrency transactions are irreversible once they are confirmed on the blockchain. For this reason, funds sent to an incorrect address or network cannot be recovered or returned.

EXC24 does not have the ability to reverse blockchain transactions. However, we can provide transaction details and on-chain information to help you track where the funds were sent.

Please make sure all exchange details, including the address and network, are entered correctly before submitting a transaction.

When transferring cryptocurrencies, each transaction must receive a certain number of confirmations from the blockchain network before the funds become available.

Confirmations are required to ensure network security and prevent double spending. The number of confirmations and the speed at which they are processed depend on the blockchain itself and current network conditions.

Neither EXC24 nor any third party can influence the confirmation speed. Once the transaction is broadcast to the network, it must be confirmed by the blockchain.

You can learn more about how blockchain confirmations work, for example, here.

Yes, EXC24 provides API access for partners and platforms interested in integrating our exchange functionality into their own services.

Our API allows you to work with exchange rates, create and track exchange requests, and build custom integration flows based on your use case.

Detailed API documentation is available here: our API .

We are open to cooperation and happy to discuss integration scenarios. If you have questions or specific requirements, please contact us using the contact details provided on the website.

EXC24 offers a partner program with flexible and individual cooperation terms.

To become a partner, please contact us using the contact details available on the website. Our team will review your request and discuss suitable conditions based on your traffic and use case.

Additional information about the partner program is available on the partner page: for partners.

To stay informed about updates and announcements, we also recommend following EXC24 on our social media channels.

Some browser extensions, such as ad blockers or privacy tools, may prevent the support chat from loading correctly.

If the chat does not open, we recommend temporarily disabling such extensions or opening the website in another browser.

Exchange rates are calculated based on real-time data from multiple leading liquidity providers to deliver competitive, market-based rates for our users.