We strive for 99.5% uptime monthly.

Scheduled maintenance is conducted no more than 4 hours per month. Partners are notified at least 24 hours in advance via official channels (Telegram/Email).

Response to technical failure (Acknowledgement): < 60 minutes (during business hours).

Target resolution time for critical incidents: up to 4 hours.

Average processing time for incoming API request to create an order < 3 seconds.

The rate is fixed for a period of 10 to 30 minutes (depending on the volatility of the specific pair). After the window expires, the rate may be recalculated at the current market value.

TRC-20 / BEP-20 / Polygon: up to 10 minutes (after network confirmation).
ERC-20: depends on gas priority (usually up to 20 minutes).

The system includes automatic monitoring of stuck transactions. If execution is impossible (e.g., sudden network fee spike), the order moves to Manual Review status.

All disputed transactions are processed by an operator on a priority basis. Maximum review time — 24 hours.

Automated system monitoring liquidity and node performance.

All transactions pass through AML filters. If the risk system is triggered (High Risk), processing time may be extended until explanations are provided by the user.